Privacy Policy

1. Introduction

Welcome to MDesign Scale Models Studio. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

2. Who We Are

MDesign Scale Models Studio Location: Lom, Montana, Bulgaria Email: 87mdesign@gmail.com

We operate an online store selling scale model kits and related products.

3. What Personal Data We Collect

We collect the following types of information:

3.1 Information you provide directly

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Account information (if you create an account)

3.2 Automatically collected information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

3.3 Payment information

We do not store your full payment details. Payments are processed securely by third‑party providers such as:

  • Stripe

  • PayPal

  • Viva Wallet (Depending on what you use)

These providers handle your card data according to their own privacy policies.

4. How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send order updates and transactional emails

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contractual necessity – to fulfill your order

  • Legal obligation – for tax and accounting purposes

  • Legitimate interest – to improve our services

Consent – for marketing emails (only if you subscribe)

6. How Long We Keep Your Data

We retain your information only as long as necessary:

  • Order information: 5–10 years (required by law)
  • Customer accounts: until you request deletion
  • Cookies: according to browser settings
  • Emails: until you unsubscribe                 

7. Sharing Your Data

We may share your data with:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping companies (for delivery)

  • IT service providers (hosting, security)

  • WooCommerce plugins required for store functionality

All partners comply with GDPR and process data securely.

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at: 87mdesign@gmail.com

9. Cookies

Our website uses cookies to:

  • Enable shopping cart functionality

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

You can manage cookies through your browser settings.

10. Security

We take appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

However, no online system is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

📧 87mdesign@gmail.com